Cool Moon Ice Cream is a locally owned business focused on producing and serving top quality, all-natural ice cream, sorbet, and ice cream products utilizing superior ingredients. The mission for making Cool Moon a success lies at the intersection of three incontrovertible truths:
1) We make really, really good ice cream, and really, really good stuff to go on it.
2) We treat our customers really well—show them a great time and invite them back.
3) We are bound by the laws of the universe to have a really good time doing our jobs and treat our employees fairly and as partners in the business!
Cool Moon is looking for enthusiastic individuals with supreme customer service skills, to make the experience and products in our retail shop as fun and cool as is humanly possible. Previous food and/or beverage-related customer service experience is a plus, and willingness to work as part of the team is necessary.
About Yourself
• Do you have experience working in a food-related customer service environment?
• Are you passionate about food generally, deserts in particular, and ice cream specifically?
• Do you really and truly enjoy people of all ages?
• Are you inclined, by nature, to pitch-in and help with ALL aspects of serving our products AND helping your mates keep the shop clean, organized, and running smoothly (We will be a small staff, this is critical!)
• Are you an organized person who grooves on the challenge of improving systems and efficiencies in a busy environment?
• Have you visited our website and gotten a feeling for our philosophy and marketing efforts to date? (coolmoonicecream.com)
Hours/Pay
• 4-8 hour shifts as required 9:30 AM to 11:30 PM
• This is an hourly position at competitive rates for this kind of work. Rates dependant on your experience.
• . We are currently hiring for two full-time positions. Schedules will require five 8 hour shifts per week and will include a combination of day, night and weekend shifts. (Unless we find that golden individul who wants only night-time shifts. )
• Additional part-time positions may be available as well.
Practical Job Requirements
• This is an active, physical job—most time is spent on ones’ feet
• Requires ability to lift 10-20 pounds
• Requires frequently accessing the walk-in freezer
• Requires having (or obtaining) a Multnomah County Food Handlers Card
• Requires commitment to reliably transporting oneself to/from our Pearl District location
Areas of Responsibility
“Face of the Moon” staff responsibilities center on preparing and serving Cool Moon’s ice cream products (scoops, cones, milkshakes, floats, sundaes, etc.), freshly made waffles, and coffee drinks. The retail staff IS Cool Moon’s public face, so being professional, comfortable, helpful and cheerful working with the wide variety of customers we attract is really the core of the job. Willingness to work cooperatively with your “Face of the Moon” compatriots is also a critical aspect of this position. Duties include the following, but like the moon herself, may evolve over time:
• Stocking retail service bar
• Learning to make all products on the Cool Moon menu including ice creams-related stuff, waffles and coffee
• Food prep work may be required
• Helping customers by providing samples, information and advice in a cheerfull and positive manner
• Cash handling
• Dishwashing, CLEAN UP, and generally keeping the Moon as pristine and clean as its shining face suggests!
• Communications
Working and communicating constructively and effectively with store-owner/manager and other retail staff, through daily retail operations, is critical to this job.
In General
In all employees, Cool Moon is looking for individuals who are hard workers, willing team members, and in tune with our mission of providing superior products and customer service. In turn, we are 100% committed to creating a fair, positive working environment AND meaningful work experience for our employees, whether you are working 10 hours/week or full time. We will achieve that by fostering an atmosphere where employees are encouraged to think, to participate in how the business works, to offer suggestions, and where new challenges and responsibilities are available for those who seek them.
Application Instructions
Please email us a resume, and a cover letter indicating your availability, the times and days you can work, and something about yourself and your interest in/qualification for, the position. Make sure to include a phone number where you can be reached.
Thank you very much for your time in applying. We know it is a time consuming process!